Shipping & Returns
Shipping & Returns
Free shipping on orders over $95 anywhere in the US, Canada and Kenya. US orders under $95 will be charged a flat shipping fee of $10. Canada orders under $95 will be charged a flat shipping fee of $20.
International shipping outside the US is via DHL worldwide. Customers are responsible for any duties assessed.
*CANADA orders are shipped via DHL. Duties may be assessed and range from $18-$25 CAD. For clearance and duty queries on your Canada package, check here: https://mypayment.dhl.ca. We strongly suggest entering a mobile number for all Canada orders so that DHL can contact you for delivery via text message (they will not be able to contact you via landline.)
Delivery times will vary, but on average delivery will be within 4-6 business days for all in-stock items.
Zuri is not responsible for any packages that are lost or stolen once they have been marked delivered by the carrier.
Returns / Exchanges
Free returns on orders over $95 anywhere in the US and Kenya.
All items that are unworn and undamaged may be returned or exchanged for any reason within 15 days of receiving the product. Please ensure tags are still on and the tote is included in the return.**
United States returns OVER $95 for exchange or refund: please contact us and we will send you a pre-paid return label free of charge. One free exchange/return label will be provided per original order. The label will be voided if not used within 2 weeks. If you would like to make a second exchange or return, please email us for authorization. If authorized, the customer will be responsible for all shipping fees associated with the exchange or return.
United States returns UNDER $95 for exchange or refund: please contact us for return/exchange authorization. You may then send your item back to us at: Zuri Returns: 363 Bleecker Street, NY, NY 10014. For exchanges with an order value of less than $95, we will send you an invoice for the outbound shipping fee of $10.
International returns: please post your return back to us for a refund. For exchanges, please email us for authorization at email@example.com.
**TOTE NOTE // Our totes and our dresses belong together! However, if for whatever reason you are returning a one-unit order (dress or shirt) and it's accompanying tote is not returned along with it, we will deduct $12 from your refund. You may also request via email ahead of time to keep the tote for $12. EXCHANGES: Please include your tote when sending back your dress: we will ship you another tote with your new dress!
Refunds are issued in the original form of purchase for all items. You will be refunded within 15 days of our receipt of the return items.
Please contact us at firstname.lastname@example.org for further information or with any product concerns.