RETURNS & EXCHANGES
OUR RETURN POLICY
Something not quite right? Returns or exchanges are on us, within 30 days for all orders within the US. Simply click HERE and enter your order number to get started! (Please include the packing list that you received with your order in your return package.)
For all orders, items must be unwashed, unworn and undamaged, with tags on, to qualify for a return or exchange. (Masks are final sale and may not be returned.) Limit of one exchange per order. Refunds will be issued in the original form of payment within 10 days of return receipt.
Not in the US? Reach out to firstname.lastname@example.org with your order number within 30 days of receipt and let us know what items you would like to return - we'll get it sorted for you right away! (While International inbound return postage will be paid by the sender, we'll cover the outbound postage on any items being sent to you in exchange.)
TOTE NOTE // Our totes and our dresses belong together! If for whatever reason you are returning a one-unit dress or shirt order and its accompanying tote is not returned along with it, we may deduct $12 from your refund. If your item was more than one dress or shirt, please keep your tote:)
More questions? Check out our RETURN FAQs here!
We'll do our best to ship within 2 days of placing an order for any in-stock item. US orders ship via USPS.
US CUSTOMERS: US orders of $95+ ship for free!
CANADA CUSTOMERS: Great news! We are now charging a flat $10 fee for all shipments of $110USD+ which will include pre-payment of your duties via USPS, for fully transparent pricing door to door. We will be charging a flat $20 fee for all shipments of less than $110USD, which will also include pre-payment of your duties via USPS.
CUSTOMERS OUTSIDE OF THE US AND CANADA: Orders valued at $110 USD+ outside of the US and Canada will ship for a flat $10 fee. Duties and VAT are not included in the cost of goods or shipping for international (non US/CAN) orders. Orders valued at less than $110USD will be charged a shipping fee of $20USD. Curious about additional duties? Check the duty calculator here! (Our dress HS code is 620442, and our shirt HS code is 620630). Please note, we require a mobile number for all non-US orders so that the courier can contact you for delivery via text message (they will not be able to contact you via landline.)
Zuri is not responsible for any packages that are lost or stolen once they have been marked delivered by the carrier.
Please always feel free to contact us at email@example.com for further information or with any product concerns.